We usually reply within 1–2 business days. · 通常 1–2 个工作日内回复。
FAQ · 常见问题
How do I sign in? 怎么登录?
Use your email (we send a one-time code), or tap “Sign in with Apple” / “Sign in with Google”.
用邮箱(我们发一次性验证码),或点「用 Apple 登录」/「用 Google 登录」。
I didn't get my email code. 收不到邮箱验证码?
Check your spam folder, make sure the address is correct, wait a minute and tap resend. Still stuck? Email us.
看看垃圾邮件、确认邮箱没填错、等一分钟再点重新获取。还不行就邮件联系我们。
How do I add friends? 怎么加好友?
HOOP is friends-only. Invite people you know, or allow contact matching to find friends already on HOOP (your contacts are never uploaded — only matched on your device).
HOOP 是好友制。邀请你认识的人,或开启通讯录匹配找已在 HOOP 的朋友(通讯录不上传,只在本机比对)。
How do I delete my account? 怎么删除账号?
Go to Settings → Account, or email us and we'll delete your account and personal data.
进「设置 → 账号」,或邮件联系我们,我们会删除你的账号与个人数据。
How do I report a problem or someone? 怎么举报问题或他人?
Use the block / report option in chat, or email us with details and we'll act quickly.
在聊天里用拉黑/举报,或把详情邮件给我们,我们会尽快处理。